Interpersonal communication skills - Training Bangkok

Course aim

Having excellent interpersonal communication skills makes an impact on the relationship and gives a better manager position. Learn the essence of good communication and why it affects the behaviour and relationship of the people you interact with.

Highly participatory, this course reveals many communication techniques.

Programme

Communication bases

Active listening … not easy
Practice the art of questioning: how to ask the right questions
Use different forms of paraphrasing
Feedback, a return of very useful information in communication
The importance of the objective in terms of communication
Know each other, (integrate characteristics, levels of understanding and expectations)
Barriers to good communication and remedies
Learn how to create a perfect relationship and how to break a bad relationship
Communication shows our self-image, which one ?

Nonverbal communication

Identify its own reactions, emotions, perceptions to different forms of communication
Different forms of language
The basis of non-verbal communication (posture, gestures, facial expressions, intonation ...)
Develop the sensory acuity
Self-awareness of breath, voice, gestures, eyes, and movements
Develop the congruence (consistency between verbal and non-verbal messages)
Use emotions and silence.

Communication techniques

Determine the style of communication by analysing Ned Hermann’s brain preferences
Identify communication techniques (framework, decoding, filters, perception, representational system nlp , predicates)
Recognize the importance of the frame of reference and filters
Distinguish FOF (facts, opinions, feelings)
Know the principle of DOG (distortion, omission, generalization)
Introduction to NVC (nonviolent communication)

About the training

Audience :	Any person, (manager, or employee) having to improve communication
Duration :	3 days, 21hours training
Location & Date :	Teams training sessions : in company - date according to your requirements Individuals training sessions : in our place - contact us for date
Active learning :	This rich and lively course, like all our courses, emphasizes active learning. It is based on strong interactivity and overviews. Each trainee will have the opportunity to experience himself through many role plays and inter personal exchanges. During this course, the video is used occasionally.
Educational literature :	It is regularly updated and enriched, it is a medium used for training and as a tool for post-training work.